PENGARUH IMPLEMENTASI SYSTEM ELEKTRONIK TERHADAP KUALITAS PELAYANAN ADMINISTRASI PERPAJAKAN (Studi Pada Wajib Pajak Orang Pribadi Yang Terdaftar di KPP Pratama Tegal)

Puspitasari, Oktafriningsih Dwi (2020) PENGARUH IMPLEMENTASI SYSTEM ELEKTRONIK TERHADAP KUALITAS PELAYANAN ADMINISTRASI PERPAJAKAN (Studi Pada Wajib Pajak Orang Pribadi Yang Terdaftar di KPP Pratama Tegal). Skripsi thesis, UNIVERSITAS PANCASAKTI TEGAL.

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Abstract

ABSTRAK Oktafriningsih Dwi Puspitasari, 2020. Pengaruh Implementasi System Elektronik Terhadap Kualitas Pelayanan Administrasi Perpajakan (Studi Pada Wajib Pajak Orang Pribadi Yang Terdaftar di KPP Pratama Tegal). Tujuan penelitian ini adalah 1). Untuk menganalisis pengaruh e_SPT terhadap kualitas pelayanan administrasi perpajakan., 2). Untuk menganalisis pengaruh e_registration terhadap kualitas pelayanan administrasi perpajakan. 3). Untuk menganalisis pengaruh e_filling terhadap kualitas pelayanan administrasi perpajakan. 4). Untuk menganalisis pengaruh kesiapan teknologi informasi terhadap kualitas pelayanan administrasi perpajakan Metode penelitian yang digunakan pada penelitian ini adalah deskriptif dengan pendekatan kuantitatif. Sedangkan metode analisis data dan uji hipotesis yang digunakan adalah uji asumsi klasik, analisis regresi linier berganda, pengujian hipotesis, dan Koefisien Determinasi. Kesimpulan penelitian ini adalah 1) Perhitungan uji hipotesis E_SPT terhadap kualitas pelayanan administrasi perpajakan diperoleh nilai sig = 0,002 < 0,025 sehingga dapat disimpulkan E_SPT berpengaruh positif terhadap kualitas pelayanan administrasi perpajakan sehingga hipotesis pertama diterima kebenarannya. 2) Perhitungan uji hipotesis E_registration terhadap kualitas pelayanan administrasi perpajakan diperoleh nilai sig = 0,002 < 0,025 sehingga dapat disimpulkan E_registration berpengaruh positif terhadap kualitas pelayanan administrasi perpajakan sehingga hipotesis kedua diterima kebenarannya. 3). Perhitungan uji hipotesis E_filling terhadap kualitas pelayanan administrasi perpajakan diperoleh nilai sig = 0,002 < 0,025 sehingga dapat disimpulkan E_filling berpengaruh positif terhadap kualitas pelayanan administrasi perpajakan sehingga hipotesis ketiga diterima kebenarannya. 4). Perhitungan uji hipotesis kesiapan teknologi informasi terhadap kualitas pelayanan administrasi perpajakan diperoleh nilai sig = 0,000 < 0,025 sehingga dapat disimpulkan kesiapan teknologi informasi berpengaruh positif terhadap kualitas pelayanan administrasi perpajakan sehingga hipotesis keempat diterima kebenarannya. Kata Kunci : e_SPT, e_registration, e_filling, Kesiapan Teknologi Informasi, Kualitas Pelayanan Administrasi Perpajakan ===================================================================================================== ABSTRACT Oktafriningsih Dwi Puspitasari, 2020. The Effect of Electronic System Implementation on the Quality of Tax Administration Services (Study of Individual Taxpayers Registered at KPP Pratama Tegal). The purpose of this study is 1). To analyze the effect of e_SPT on the quality of tax administration services, 2). To analyze the effect of e_registration on the quality of tax administration services. 3). To analyze the effect of e_filling on the quality of tax administration services. 4). To analyze the effect of information technology readiness on the quality of tax administration services The research method used in this research is descriptive quantitative approach. While the method of data analysis and hypothesis testing used is the classic assumption test, multiple linear regression analysis, hypothesis testing, and the coefficient of determination. The conclusions of this study are 1) Calculation of the E_SPT hypothesis test on the quality of tax administration services obtained sig = 0.002 <0.025 so that it can be concluded that E_SPT has a positive effect on the quality of tax administration services so that the first hypothesis is accepted. 2) Calculation of hypothesis testing E_registration on the quality of tax administration services obtained sig = 0.002 <0.025 so that it can be concluded that E_registration has a positive effect on the quality of tax administration services so that the second hypothesis is accepted. 3). E_filling hypothesis test calculation on the quality of tax administration services obtained sig = 0.002 <0.025 so that it can be concluded E_filling has a positive effect on the quality of tax administration services so that the third hypothesis is accepted. 4). Calculation of information technology readiness hypothesis testing on the quality of tax administration services obtained sig = 0,000 <0.025 so that it can be concluded that information technology readiness has a positive effect on the quality of tax administration services so that the fourth hypothesis is accepted. Keywords: e_SPT, e_registration, e_filling, Information Technology Readiness, Quality of Tax Administration Services

Item Type: Karya Ilmiah (Skripsi)
Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User: Oktafriningsih Dwi Puspitasari
Date Deposited: 26 Aug 2020 04:14
Last Modified: 26 Aug 2020 04:14
URI: http://repository.upstegal.ac.id/id/eprint/2343

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